Secure Purchase & Dispute Policy

(Buyer & Seller Protection Terms)

1. Secure Purchase Overview

Our Secure Purchase feature allows buyers and sellers to complete transactions with added protection.

When a buyer places an offer, pays a deposit, or completes a purchase using Secure Purchase:

• Funds are temporarily held by the platform

• Funds are not released to the seller until delivery is confirmed

• This helps protect both buyers and sellers from fraud

The platform is not a bank or escrow institution, but acts as a neutral transaction facilitator.

2. How Payments Are Handled

• Buyer submits payment (deposit or full amount)

• Funds are held securely by the platform

• Seller must ship the item using a trackable shipping method

• Seller must provide a valid tracking number

• Funds are released only after delivery confirmation and inspection period

3. Shipping & Tracking Requirements (Very Important)

To qualify for Secure Purchase protection:

• Seller must ship the item

• Seller must provide a valid tracking number

• Tracking must show delivery to buyer’s address

❌ No tracking = no release of funds
❌ Screenshots or handwritten receipts are not accepted

Local pickup transactions are not covered unless explicitly approved by the platform.

4. Buyer Inspection Period

Once tracking shows “Delivered”:

• Buyer has 48 hours to inspect the item

• If no issue is reported within 48 hours, funds are automatically released to the seller

Buyers are responsible for checking the item promptly after delivery.

5. What Is Covered by Disputes

Disputes may be opened if:

• Item was not delivered

• Item is significantly different from the listing description

• Item is damaged during shipping

• Seller fails to provide valid tracking

Evidence may be required, including:

• Photos or videos

• Messages between buyer and seller

• Tracking information

6. What Is NOT Covered

The following are not valid dispute reasons:

• Buyer changed their mind

• Wrong size, color, or fit (unless misrepresented)

• Normal wear disclosed in the listing

• Shipping delays caused by the carrier

• Buyer fails to inspect item within the inspection window

7. Dispute Resolution Process

If a dispute is opened:

1. Funds remain on hold

2. Both parties may be asked to provide evidence

3. The platform reviews all information

4. A final decision is made to:

   • Release funds to seller, or

   • Refund buyer (partial or full)

⚠️ All dispute decisions made by the platform are final.

8. Refunds & Returns

• Returns are not automatic

• If a return is approved:

  • Buyer may be responsible for return shipping

  • Item must be returned in original condition

• Refunds are processed only after item is received (if required)

9. Deposits & Item Holds

• A deposit may be used to reserve an item

• Deposits are non-refundable unless:

  • Seller fails to ship

  • Seller cancels the transaction

• Deposits apply toward the final purchase unless stated otherwise

10. Platform Responsibility Limitation

The platform:

• Does not guarantee item quality

• Does not inspect items

• Is not responsible for carrier delays

• Is not liable for indirect or consequential losses

Our role is limited to holding funds and facilitating communication.

11. Fees (If Applicable)

Secure Purchase fees, if any, will be clearly shown before payment.
During our launch phase, Secure Purchase may be offered free or at a reduced cost.

12. Fraud & Abuse

Any attempt to:

• Bypass Secure Purchase

• Provide false information

• Manipulate disputes

May result in:

• Account suspension

• Permanent ban

• Withheld funds where legally permitted

13. Agreement

By using Secure Purchase, buyers and sellers agree to:

• These terms

• The platform’s final dispute decisions

• All applicable local and federal laws